Last Updated: August 3, 2026

We want every BiteCraft order to arrive fresh and in excellent condition. If something is wrong with your delivery, contact us and we will review the issue promptly.

1. Damaged, Incorrect, or Missing Items

Please contact us within 48 hours of delivery if an item is damaged, incorrect, or missing. Include your order number, a short description of the issue, and clear photographs of the product and packaging where applicable.

2. Food Product Returns

For food safety and hygiene reasons, we cannot accept returns of opened products or items that have been stored incorrectly. Unopened items may be eligible for review when you contact us within 14 days of delivery.

3. Refunds and Replacements

Once your request is reviewed and approved, we may offer a replacement, store credit, or a refund to the original payment method. Approved refunds can take several business days to appear, depending on your bank or payment provider.

4. Order Cancellations

Orders can only be cancelled before they enter packing or dispatch. Contact us as soon as possible; once an order has shipped, it cannot be cancelled.

5. Non-Refundable Items

Gift cards, promotional samples, personalised bundles, and products marked as final sale are not refundable unless they arrive damaged or are otherwise faulty.

6. Contact Us

To request help with an order, use our contact page and include your order number. Our team will reply with the next steps.